FAQS

  • How can I modify my personal information?

    You can change your information directly on http://loyalty.sephora-me.com under the My Details section.
    Your name, card number and email or mobile phone will be requested.

    You can also visit your store to request the desired changes.

  • How can I check my point balance?

    By visiting the My Points & Benefits section on our website, www.loyalty.Sephora-me.com , you will have direct access to your points balance and learn about the benefits and privileges you can enjoy.

    To log-in, please enter your card number and your email or your loyalty account or your mobile phone registered email.

  • I have just activated my Sephora White Card but I cannot access my account.

    Subscription requires a period of 72 hours to activate your details on your loyalty account.

  • What are the benefits of the Sephora White card?

    Thanks to the Sephora White card, all your purchases in our stores are rewarded. For every 200 points*, you will receive a gift**, valid on your next store visit.

  • How can I get the Sephora Black card?

    You will receive your Sephora Black card when you accumulate 200 points*.

    This card offers you a new opportunity to enjoy other benefits such as private sales, offers on your favorite brands, and a surprise on your birthday, and each time you reach 200 pts, a prestigious brand gift is yours to choose from a delicious selection in store.

    And each time you reach 200 pts, a prestigious brand gift is yours to choose from a delicious selection in store
  • Can I keep accumulating points to become eligible for more than one gift?

    You will receive a gift** when you have earned 200 points*. It will be valid on your next store visit.

    The voucher to redeem your gift cannot be redeemed in conjunction with any other similar voucher.

    You cannot exchange this voucher for your gift's cash value.

  • How long is the voucher to redeem my gift valid for?

    Your voucher to redeem your gift boutique is valid for 6 months.
    Your voucher to redeem your black birthday gift is valid for 2 months.
    Your voucher to redeem your gold birthday gift is valid for 2 months.
    Your voucher to redeem your VIP privilege is valid for 6 months.
    It is redeemable across the products and services specified by Sephora.

* For each two hundred (200) points accumulated the cardholder will receive by email a gift voucher to redeem against one (1) gift to be chosen by the Loyal Customer from a selection made by Sephora in its absolute discretion.
** Please see detailed conditions on the offer.